What is Express Mail Service

Express Mail Service (EMS) is an international and domestic courier network which provides the fastest physical door to door delivery service.

We specialize in the delivery of urgent business and non - business documents and parcels such as Business agreements, bills of lading, samples, gifts etc

EMS Zambia has been operating in Zambia since 1992 and has wide experience in the conveyance of both domestic and international mail.

NETWORK

EMS Zambia has the widest domestic network, utilizing the Post Office infrastructure, which has 144 postal outlets and fleet of delivery vehicles.

Internationally, EMS is represented in almost all the countries of the world including the United States, United Kingdom, France, Canada, South Africa, Portugal, Spain, Sweden, Norway, Finland, Germany and many other countries.


EMS COLLECTION MODES

  • Pick-Up Service
    This is where a client calls our offices to request pick up of their items at any time. This need not be by prior arrangements.
  • Programmed Service
    This is a service where special arrangements are made with the customer to have their items collected from their premises on specified days and times as agreed upon in the contract.
  • Walk-In Client Service
    This is whereby a customer brings their mail items to our customer centres for processing during normal working hours.

EMS Services

EMS offers different services that are aimed at satisfying customers requirements. Some of the services on offer are:

  • Domestic Services - Conveyance of domestic letters, documents and parcels within Zambia.
  • International Services - Conveyance of letters, documents and parcels between Zambia and Europe, North and South America, Asia and other African countries.
  • Business Mail Services - This is a tailor made service which involves mail conveyance for business clients and is tailored to meet various individual business needs.

INTERNATIONAL DELIVERY STANDARDS

Area of Delivery

Standards

South Africa

  1 to 2 Working Days

Sub-Region

  2 to 4 Working Days

Africa (other)

  4 to 5 Working Days

Europe

  3 to 5 Working Days

USA/Canada

  3 to 5 Working Days

Rest of the World

  4 to 5 Working Days

DOMESTIC DELIVERY STANDARDS

Area of Delivery

Standards

Same town
(mail posted Before10:00hrs)                                       

Same day delivery

 

Along the line of Rail

Within 24 hours

Provincial Centres

Within 48 hours

Rest of Zambia( Outlaying areas)

Within 72 hours

 


PACKAGING AND ADDRESSING

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